Refund policy template for subscriptions, courses and services
Selling an online course, a SaaS plan, digital downloads or coaching sessions? Refunds there are trickier than sending a box back. This prompt has your todo.is agent write a refund policy that fits how you charge, covers trials, renewals and partial use, and checks the consumer rules where your buyers live.
The prompt
- Write a refund policy for [BUSINESS NAME AND URL], which sells [WHAT YOU SELL AND HOW IT IS BILLED]. My refund rules: [YOUR REFUND RULES]. Customers are mainly in [COUNTRIES]. Check the consumer rules for digital content, services and subscriptions in those countries and list them with links. Then write the policy with: who is eligible and the time limit, what is not refundable, partial use (for example lessons watched or months used), subscription cancellations and renewals, how to request a refund step by step, how long refunds take and how they are paid, what happens with chargebacks, and contact details at [SUPPORT EMAIL]. Keep it friendly and under 500 words. Deliver Word and HTML versions, plus a 2-sentence version for my checkout page.
What to change
- [BUSINESS NAME AND URL]: e.g. "Brightpath Academy, brightpath.academy".
- [WHAT YOU SELL AND HOW IT IS BILLED]: e.g. "online photography courses, one-time payment, plus a $15/month membership".
- [YOUR REFUND RULES]: e.g. "full refund within 14 days if under 30% of the course is watched, no refunds on renewals after 7 days".
- [COUNTRIES]: Where buyers are, e.g. "US, UK and EU". Digital content rules differ.
- [SUPPORT EMAIL]: Where customers ask for refunds, e.g. "support@brightpath.academy".
Example result
- Rules found (check before publishing)
- • In the UK and EU, buyers of digital content usually have 14 days to cancel, but can lose that right if they agree to immediate access and acknowledge it at checkout
- • Faulty or not-as-described digital content has separate legal remedies
- Refund Policy (sample)
- Courses. You can get a full refund within 14 days of purchase if you have watched less than 30% of the course. Ask from your account page or email us.
- Immediate access. At checkout, you choose to start the course right away and confirm you understand this affects your right to cancel. We still honor the 14-day, under-30% rule above.
- Membership. You can cancel your $15 monthly membership at any time in Settings. You keep access until the end of the paid month. We refund a renewal charge if you contact us within 7 days of it and have not used the membership since.
- Not refundable. Course bundles after the 14-day period, gift cards, and one-to-one coaching sessions less than 24 hours before the session.
- Something wrong? If a lesson does not work or is not as described, contact us. We will fix it or refund you, whatever the timing.
- How to request a refund
- • Email support@brightpath.academy with your order number
- • Tell us what you bought and why you want a refund (optional, but it helps us improve)
- • We reply within 2 business days
- Timing. Approved refunds go back to your original payment method within 5 business days. Your bank may take longer to show it.
- Chargebacks. Please contact us first. Most issues are solved faster by email. Accounts with an open chargeback are paused until it is resolved.
- Checkout version
- Full refund within 14 days if you have watched under 30% of the course. Cancel your membership any time in Settings.
How to do it with todo.is
- Copy the prompt and write your refund rules in your own words. Rough notes are fine.
- Paste it into todo.is on the Today screen, or send it to your agent on Telegram.
- Your agent checks the consumer rules, writes the policy and sends Word and HTML files.
- Publish it, link it at checkout, and ask your agent for a matching terms and conditions page.
Tips for a better result
- Use a measurable rule for partial use, like "under 30% watched" or "before the second session". It removes guesswork for you and the customer.
- Explain renewals clearly. Unexpected renewal charges cause most subscription refund requests and chargebacks.
- Show the short version at checkout, next to the buy button. A policy nobody saw is hard to rely on.
- Ask your agent to draft polite reply templates for approving and declining refund requests.
- Your policy cannot remove legal rights for faulty goods or services. This is a draft, not legal advice.
refund policy template: FAQ
- Can I have a no-refund policy? In some places you can for change-of-mind purchases, but you usually still owe a remedy when the product is faulty or not as described. In the EU and UK, online buyers often have cancellation rights by law.
- How do refunds work for digital products? Many sellers allow refunds within a short window if the product was barely used. In the EU and UK, buyers can lose the 14-day cancellation right only if they agree to immediate access and acknowledge that at purchase.
- Do I have to refund a subscription renewal? Rules vary. Many businesses refund a renewal if asked within a few days and the service was not used. Clear renewal reminders reduce disputes.
- How is a refund policy different from a return policy? A return policy is about sending physical items back. A refund policy is about getting money back and also covers services, digital products and subscriptions.
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